These Terms & Conditions apply to epoxy flooring, flake flooring, garage flooring, commercial resin flooring, surface preparation, coating, repair, and related works carried out by Atlas Coating Pty Ltd.

By accepting a quotation, booking works, making payment, or allowing works to commence, the customer confirms they have read and accepted these Terms & Conditions.

Our aim is to provide a durable, professional flooring system and to clearly explain the important factors that can affect the final result, curing, maintenance, and long-term performance.

Quotation and Scope of Works

All works will be completed in accordance with the accepted quotation.

The quotation is based on the information available at the time of quoting, including the estimated floor area, substrate condition, access, selected coating system, finish, and visible defects.

Unless specifically stated in writing, the quotation does not include:

• Major concrete repairs
• Concrete levelling or screeding
• Correction or creation of floor falls
• Waterproofing
• Moisture barrier systems
• Removal of tiles, adhesives, membranes, thick coatings, or heavy contamination
• Structural crack repairs
• Joint replacement or joint sealing
• Coving, skirting, line marking, wall coatings, or additional works
• Moving furniture, equipment, tools, appliances, storage items, or vehicles
• If additional work is required due to unexpected site conditions, Atlas Coating will discuss this with the customer before proceeding where practical.

Existing Concrete and Surface Condition

Epoxy and resin flooring systems are applied over the existing concrete surface. The final appearance and long-term performance depend heavily on the condition of the concrete.

Atlas Coating will mechanically prepare the surface using suitable preparation methods, such as diamond grinding. However, coating systems cannot structurally repair defective concrete or prevent future slab movement.

The finished floor may still reflect existing concrete conditions, including cracks, repaired cracks, pinholes, surface undulations, concrete patching, grinding marks, previous slab defects, low points, and slight texture or gloss variation.

Roll coat and flake flooring systems generally follow the existing floor profile. If the customer requires a smoother, flatter, or more level finish, a self-levelling system or additional floor preparation may be required and must be quoted separately.

Falls, Drainage and Ponding

The applied flooring system follows the existing floor surface and does not correct inadequate falls, low points, or drainage issues unless this is specifically included in the quotation.

If falls to floor wastes are critical, they should be formed and checked in the concrete substrate before coating works begin.

Unless otherwise stated in writing, Atlas Coating does not accept responsibility for inadequate falls, ponding water, incorrect floor waste levels, existing low points, poor drainage, or water remaining on the surface after cleaning or wash-down.

Moisture, Rising Damp and Leaks

Moisture in or below the concrete slab can affect coating adhesion and may cause bubbling, blistering, whitening, osmosis, delamination, or other coating defects.

Atlas Coating does not accept responsibility for coating failure caused by rising damp, moisture vapour transmission, hydrostatic pressure, entrapped moisture, water leaks, plumbing leaks, stormwater ingress, or wet/insufficiently cured concrete.

If moisture is suspected, moisture testing or a moisture mitigation system may be recommended and quoted separately. Unless a suitable moisture barrier or moisture mitigation system is included in the accepted quotation, moisture-related failure is excluded from warranty.

Site Access and Customer Responsibilities

Before works commence, the customer must ensure:

• The work area is empty, dry, clean, and accessible
• Vehicles, tools, furniture, appliances, storage items, and loose objects are removed
• Power and lighting are available
• Water access is available if required
• The area is protected from rain, leaks, dust, pets, children, and other trades
• No other trades or occupants enter the work area during installation and curing
• Any known moisture, leaks, cracks, previous coatings, oil spills, contamination, or slab issues are disclosed before works begin
• If the area is not ready, access is delayed, or the works are interrupted by others, additional costs may apply.

Application Conditions

Coating performance can be affected by site and weather conditions, including temperature, humidity, airflow, condensation, moisture, dust, and ventilation.

High humidity, sudden temperature changes, condensation, or exposure to water before full cure can affect coating appearance and performance.

Atlas Coating will take reasonable care during application, but we cannot fully control environmental or site conditions outside our control.

Odour, Dust and Safety

Concrete grinding and coating works may create dust, noise, odour, and fumes.

Some coating products, including epoxy and polyaspartic clear coats, can produce a noticeable smell during application and the initial curing period. Safety information for polyaspartic products commonly refers to ventilation and avoiding vapour exposure during application.

Atlas Coating recommends that children, pets, sensitive persons, and unnecessary occupants stay away from the work area during preparation, application, and initial curing.

Where practical, the area should be well ventilated during and after coating application.

Curing and Return to Service

Newly applied coatings must be protected while curing.

Unless otherwise advised in writing, the following general timeframes apply:

• Light foot traffic: 24–48 hours after completion
• Light items: after approximately 2 days, provided items are lifted and placed carefully, not dragged
• Vehicle traffic: after approximately 5 days
• Wet cleaning or chemical exposure: avoid during the initial curing period unless advised otherwise

Curing times may vary depending on temperature, humidity, airflow, coating type, film thickness, and site conditions. Damage caused by early use, water exposure, chemical exposure, tyre contact, dust contamination, dragging items, or placing heavy objects too early is not covered under warranty.

Temperature, Chemicals and Harsh Use

Unless specifically confirmed in writing, the applied flooring system should not be exposed to continuous temperatures above 60°C, steam cleaning, boiling water, hot metal, welding sparks, strong acids, strong solvents, brake fluid, battery acid, fuel spills left uncleaned, harsh degreasers, or aggressive chemicals.

Atlas Coating should be notified before works commence if the floor will be exposed to heavy chemical use, high temperatures, wash-down areas, mechanical workshops, commercial kitchens, food processing, or other harsh service conditions. A different coating system may be required.

Payment Terms

Unless otherwise agreed in writing:

• Payment is due upon completion of the works
• Warranty is valid only after full payment has been received
• Approved variations are payable in addition to the quoted amount
• Atlas Coating may suspend or delay further works where payment has not been made in accordance with the agreed terms